Buyer may return the Product within thirty (30) days of the delivery for a full refund so long as the product is unused and in its original packaging.
After thirty (30) days and before sixty (60) days from the date of delivery, MAO by DynaFlex will evaluate any return for a refund subject to a twenty percent (20%) restocking fee. In our sole discretion, if the Products do not meet the warranties in the Term above or any terms implied by law or imposed by mandatory statutory law and which we have not expressly and lawfully excluded, a refund (subject to reduction for the restocking fee) may be granted.
There are no returns or replacements after sixty (60) days from the date of delivery.
Except where the law requires otherwise, this replacement or refund will be Buyer’s only remedy; however, this does not affect Buyer’s rights under any applicable mandatory law. In no event shall a claim against the warranty be received more than sixty (60) days after delivery of the Product. Buyer is responsible for Products being returned to us. All returns should be completed via a reputable courier who provides insurance for the full replacement value. The package must be addressed to the Returns Department, MAO by DynaFlex. MAO by DynaFlex will cover the cost of postage for returns only if it is determined that the Product is defective. MAO by DynaFlex will inspect the Product for which a warranty claim is being made to determine if such failure is confirmed. Buyer shall retain title to the Product until we verify the Product does not meet specifications. If an exclusion applies (e.g. abuse of the Product) or the warranty is otherwise inapplicable, or the Product is not defective, we will contact you to determine whether or not you wish us to send back the Product. You agree to promptly respond so the matter can be resolved in a timely manner. If a replacement is warranted, the Company will ship it to Buyer, at the Company’s expense, and retain or destroy the original Product.