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Frequently Asked Questions

FAQ Topics

Basic Website Functionality and Ordering

Q Why is this more than online ordering?
Q How do I find products on the site?
Q How do I create an account?
Q What methods of payment can I use?
Q Can I pay the invoice when we receive the product rather than paying by credit card or PayPal?
Q I’m an existing MAO customer, how can I find all of my products and pricing that I usually get?
Q I have multiple locations; can I ship to different addresses?
Q What is my MAO OnCommand Dashboard?
Q What does inventory limited or unavailable mean?
Q How can I view the shipping charges and sales tax?
Q What if I forget my username or password?
Q What’s the MAO policy regarding returns?
Q What if I have a question not covered here?